Organizational Development for Knowledge Management at Water ...

Short term objectives
Infrastructure—30 year infrastructure plan
10 year fiscal plan
HR—5 year plan underway
Acquisition—3 year plan underway
Culture—3 year into 10 year plan
Project development
Capital planning
Leadership/management
Managing Board of Directors
More trust with elected leaders
A unified commission that understands roles
and does not attempt to micromanage
Improve leadership qualities at all levels
Have council & Mayor get along so that our
needed equipment gets purchased
Leadership development
Better crisis management
Data management
Make joint leadership decisions
Additional organization development
personnel
Adherence to a process for decision making
More flexibility in the implementation of
new initiatives
Get organization working back at one
location. This would allow water supervisors
to utilize support staff.
Upper management & Board were more
flexible
Forward thinking
Initiatives need to be taken by leadership
and employees
Management encouragement
Empowerment
Duties of water & distribution
superintendents should be split between two
managers
Very capable department manager
Better management and control of field
activities
Have a key leadership
Management that is accessible to all
appropriate parties
Change
We are a component unit of the city must be
mindful of political and public perceptions
when attempting to implement changes.
For some- change is always a difficult
process; however, most management level
personnel are willing to learn and change.
Better performance measures
More global view of overall mission
Willingness to change for the better
Age related reluctance issues need to instill
in older employees the value of attitude and
enthusiasm
Proactive vs. reactive
Team work
I have encouraged team based decision
making which keeps employees involved
and informed. They in turn have responded
with more flexibility in job duties and
activities
Collaborative problem solving; formal group
of people dedicated to understanding and
documenting business process- understand
our data flows and how they intersect with
business processes.
All of it was created with employee work
teams. We are considering a brand/rebrand
effort. Employees and staff to develop the
brand and live it will improve our credibility
and performance.
Better development of team- based
initiatives, commitment to vision of need
and benefit.
Increased team building and positive attitude
enhancement.
More focus on employee motivation, and
team approach.
Cross utilization of personnel information
exchange among managers team based units.
Emphasis on safety and preventative
maintenance.
Team building within the management team
and with the labor union
More cross-functional teams
Team based decision making is something
that would save time, eliminate
misunderstandings and create better
employee buy-in
More team mentality
Training
Offer more training in the area of customer
service.
Encourage employees to seek more formal
education in their respective fields.
Implement some standardized training in
each department for basic knowledge base
required for each job.
Invest time and money in outside training
and education sources. Instituted cross
training program between various
responsibility areas.
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