Organizational Development for Knowledge Management at Water ...

SUCCESS FROM ANOTHER VIEWPOINT
Project 4003 survey participants were asked: How would you describe a successful
initiative in your organization? There were 290 responses from 207 responders. The largest
number of these responses (15.2%) were focused on results. Representative of generic responses
are: efforts show results, original objective realized, overall system improvement and users
happy with final outcome. Specific responses included: increase customer service while
improving business practices, improves work flows and is user friendly, provides better
information faster, provides the benefits that were targeted and then become a part of the daily
routine for most employees. Other “increases” were: increased productivity, increased
competitiveness, and increased customer satisfaction. One learner responded: Paying an
employee to maintain a license higher than required.
Figure A.5 below shows the other descriptive areas used to describe a successful KM
initiativee in a drinking water Utility.
Source: Project 4003 survey response
Figure A.5 Descriptive areas of successful KM initiatives
BARRIERS TO SUCCESSFUL IMPLEMENTATION OF KM IN WATER UTILITIES
Project 4003 survey participants were asked: What are the barriers in your organization
to implementing new initiatives? There were 263 responses from 207 responders. In the next
question, survey participants were asked: What are the barriers outside your organization to
implementing new initiatives? There were 208 responses from 207 responders. Figure A.6
shows the general areas of responses. The largest number of these total responses (22.3%) were
focused on money; for example, limited resources, budget constraints, pressure to reduce costs,
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