Organizational Development for Knowledge Management at Water ...

Knowledge and information management in the water and sanitation sector: A hard nut to crack
published by the IRC International Water and Sanitation Centre, June 2006, written by Jan Teun
Visscher, Jaap Pels, Viktor Markowski and Sascha de Graaf; Reviewed by Urs Karl Egger
(SKAT) and Ratan Budhathoki (NEWAH) (included with permission)
Following the introduction and a brief treatment of concepts and definitions, this document
addresses strategy (a KM strategy, the strategy document, monitoring and evaluating KM efforts),
people (knowledge acquisition, learning styles, training and learning, and KM roles in an
organisational setting); processes (KM/IM and examples); technology (the KM spectrum);
enablers and barriers (culture, policies and structure, learning projects); improving KM (person,
organisational and sector); cases and example; and references. Go directly to this resource.
Public sector information technology and knowledge management written by Susan Turnquist,
Project Management, American Water Works Association Research Foundation.
This paper addresses the topic of KM in the public sector, mainly in the federal government, and
particularly focuses on how the development of information technologies has contributed to KM
and changes in public administration. Go directly to this resource.
Related WaterRF Research
Organizational Development Needed to Implement a Knowledge Management Strategy at
Water Utilities (WaterRF #4003) (This toolkit is a product of this study.)
Will identify the benefits of implementing a KM initiative and investigate and identify
organizational development factors critical to the success of implementing a KM initiative. Will
develop a toolkit for drinking water utilities to evaluate and develop their organizational cultures
so that they are supportive of successful implementation of KM strategies and initiatives.
(Underway)
http://waterrf.org/search/detail.aspx?Type=1&PID=4003&OID=4003
Strategies to Help Drinking Water Utilities Ensure Effective Retention of Knowledge (WaterRF
#3120)
Will identify strategies, tools, and techniques that utilities can use to retain knowledge of the
retiring and shifting workforce. Will include key drivers, critical success factors, barriers, and
costs and benefits related to implementing knowledge retention programs. (Underway)
http://waterrf.org/search/detail.aspx?Type=2&PID=3120&OID=91220
A Knowledge Management Approach to Drinking Water Utility Business (WaterRF #2933)
Identifies potential research projects in the area of KM as it applies to the business of drinking
water utilities, either through a workshop or other forum. Aims to enhance the creation,
discovery, collection, organization, distribution, and accessibility of relevant and current
knowledge at all levels within a drinking water utility. (Published in 2006)
http://waterrf.org/search/detail.aspx?Type=2&PID=2933&OID=91113
Executive summary for project:
http://waterrf.org/ProjectsReports/ExecutiveSummaryLibrary/91113_2933_profile.pdf
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