Organizational Development for Knowledge Management at Water ...

KNOWLEDGE SHARING
Ask, Learn, Share Model. An approach developed by SHELL HP in 2006. Ask before
any business activity: What do we already know? Learn during any business activity.
Share after any business activity. See Case Example #6.
Best Practices Celebration and Sharing Day. This is an idea based on Texas
Instruments model started in 1996. All TI Best Practice teams staff booths to publicize
and answer question about their practices. The day is culminated with an awards
ceremony for those organizations that have most successfully shared best practices and
knowledge, and produced the best results. Those organizations receive an award from
the senior executives at TI for collaborating on the exchange of best practices. This is a
highly prestigious award at TI, because it builds enthusiasm and reinforces both the
process and the results. See Recognition and Rewards.
Case Study. A detailed analysis or study of a group, event or organization. Generally
used as a model or guide for learning. A vehicle for deep learning and sharing
knowledge, by both the group developing it, and those reading it. See Case Example
#9 (SEUF, India) for an example of the use of case studies in support of knowledge
sharing.
Communities of Practice.
Informal Events. This may take the form of walks, lunches, fireside chats or various
social events. Networking and the sharing of ideas taking place outside normal
everyday activities can result in new undertakings, new insights, and new collaboration.
Professional Associations. Local, state and national associations that meet regularly
and offer a platform for the sharing of information and knowledge (might also be called a
knowledge network, a community of practice of a community of interest). This linking
offers feedback opportunities and the potential for developing advocates.
Round Table. Small group discussion format where all participants have equal voice.
Larger groups would be segmented and round tables held in different locations (as
appropriate to accommodate participation). Serves as a venue to clarify and share new
knowledge and promote dialogue among diverse groups.
Social Networking. See Blog, Wiki and Case Example #20.
Symposium. Brings leadership and employees involved in a specific interest area or
project together to share opinions, philosophies and conversation. Approaches: (1)
Annual activity open to all interested individuals with new themes each year. Provides
new leadership thinking to employees while simultaneously pulling practical insights into
the application of new ideas. (2) Major event on mutually agreed-upon topic. For
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