Organizational Development for Knowledge Management at Water ...

Relevant and affordable training
Computer classes, and cross training.
More cross training (2)
Cross training of employees. Improved
training.
Planned regular professional development
cross training.
Greater cross-training and sharing of
resources
Management training
More and better training (2)
EID training academy
In house training goals and standards
Standardized training, especially for new
hires and new supervisors.
Training (3)
Succession training
Training opportunities
In-house training program to enhance and
improve skill in current employees
More online videos
CEU training
Professional development
Treatment & distribution certification for all
operators
Mentoring in an unofficial capacity
In-house training for CEU’s and water
distribution/ treatment certification
Education of public and employees
Management training
Employee education and re-training
Professional development
Additional opportunities/initiatives would
include: OP certification, interpersonal
skills, and technical training
More cross-training, especially
administrative
Maintenance and I&C training and
certification similar to operators.
Mechanical training at hi/vo-tech schools
especially urban areas
Leadership training for the future leaders of
the organization
Training sessions in areas closer to home.
Cost to send employees to east slope of
Colorado and time makes difficult
Some form of sabbatical/ work exchange
Use of process mapping documents to
support training
New and Retiring Employees
Greater pool of applicants for new positions
Better retention and hiring process
Staffing (aging workforce)
Higher skill based employees upon initial
higher
More turnover or ability to hire new
employees
Better prepared to hire additional employees
when we lose one to retirement
Need better skills in new hires
Apprenticeship program—early involvement
(high school) of workforce
Recruitment of certified operators
Higher level of knowledge
Knowledge retention from retirees
Technology
GIS integration with rest of city and/or
county
Having our business systems
(billing/customer info) fully integrated into
GIS. Expanded use of GIS info. At all levels
of organization.
Maintenance management system. GIS
implementation.
We have all the initiatives underway that our
utility business needs right now, and several
more to roll out if we had staff time to do
them- GPS, GIS, automated meter readingboth
electrical and water, full replacement of
utility billing, C/S, financials, inventory, and
work management
Streamline software applications to
eliminate duplicate multiple keystrokes.
Borrow electric business and regulatory
models for use in the water utilities business.
Better documentation- SOP’s
Integrated work management/work order
system that interfaces with
finance/accounting/customer service
systems.
More computerization and improved
technological processes.
Better electronic data storage and sharing.
Better documentation management
Upgrade meter reading, AMR system and
customer service
Completion of data sets to support physical
facility management, adequate resources use
CMMS system for analysis.
Development of intranet dashboards, etc.
SCADA- more information, better control of
less day to day costs.
Better IT/ asset management systems
Need for an executive development program
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