Organizational Development for Knowledge Management at Water ...

vi | Organizational Development for Knowledge Management at Water Utilities
CHAPTER 4: CHARACTERISTICS THAT SUPPORT KNOWLEDGE SHARING
AND LEARNING ORGANIZATIONS 29
Characteristics of a Utility’s Organizational Structure That Support Successful
Knowledge Sharing and Learning Organizations 29
Teams and Communities 31
Workforce Planning 31
Culture 32
Training and Education 32
Recognition and Rewards 32
Guiding Principles for Structuring the Utility 32
Staff Roles and Responsibilities That Support Successful Knowledge Sharing
and Learning Organizations 33
Continuous Learning 33
Knowledge Moments 33
Networking 34
CHAPTER 5: CRITICAL SUCCESS FACTORS AND BARRIERS TO SUCCESSFUL
IMPLEMENTATION OF KM IN DRINKING WATER UTILITIES 35
Critical Success Factors in Successful Implementation of KM in Water Utilitites 35
Leadership and Management Support 35
Lead by Example 35
Communicate, Communicate, Communicate 36
Employee Buy-In 36
Bring Employees Into the Project 36
Resource Support 37
Good Communications 37
A Team-Based Approach 37
Allowing Time for Change to Occur 37
Technology Support 38
Developing Trust 38
Valuing Employees 38
Provide Training and Development 38
Barriers To Successful Implementation of KM in Drinking Water Utilities 38
Financial Resources 39
Time 39
Resistance to Change 40
Lack of Manpower 40
Politics 40
Leadership and Management 40
Public Perception 41
Getting Buy-in for the Project 41
Resistance to Technology 41
Regulations and Laws 41
Utility Culture 41
What Does Success Look Like? 42
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