Organizational Development for Knowledge Management at Water ...

LWC KNOWLEDGE MANAGEMENT QUESTIONNAIRE
Instructions: I n order for LWC to capture, store, and retain operational
knowledge that is critical for the success of the company, Organizational
Effectiveness (OE) has requested managers to identify employees who meet any
of the following criteria:
A. Employees who anticipate retiring from LWC within the next three years.
B. Employees with the most tenure (seniority) with LWC. ( The longer an
employee’s tenure/seniority, the greater likelihood that employee
possesses knowledge critical to a company’s operations).
C. Employee’s currently employed in “critical knowledge at-risk” positions
(i.e. those individuals, who upon l eaving LWC could severely affect
operations).
You have been identified as an employee who meets one or more of the criteria listed
above.
Please answer each of the following questions in as much detail as possible and
return this questionnaire to your Process Owner. If you need clarification on any
question, please consult with your Process Owner or Business System Owner.
Thank you for your cooperation.
Name:
Job Title:
Process:
Phone Extension or Cell Phone Number:
Definition: Technical Knowledge encompasses individual capabilities. It is what individuals know or know
how to do, and it is typically demonstrated as a skill. Examples include the ability to operate a particular
pump, the ability to use spreadsheet software, and an understanding of chemical reactions.
1. What kind of technical knowledge should LWC retain from you in order to perform your tasks?
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