Organizational Development for Knowledge Management at Water ...

The most common techniques are those that you may already be familiar with
such as:
‣ Cross-Training
‣ Job Shadowing
‣ Standard Operating Procedures (Work Instructions)
‣ LWC Service Rules and Regulations
‣ LWC Company Policies and Procedures
‣ Training Manuals
‣ Troubleshooting Guides
‣ Video/DVD Instructions
‣ Computer-based Training
‣ Simulators
‣ Blueprints
‣ Databases such as G.I.S.
‣ PowerPoint Presentations/Instructions
‣ Process Flowcharts
‣ Software Program Tutorials
Some additional Knowledge Transfer/Sharing Techniques for you to consider are:
‣ Communities of Practice – These are groups of practitioners who share a common
interest in a specific area of competence and are willing to share their experiences.
They are sometimes known by other names such as learning communities or learning
networks.
‣ After Action Review - This is a process developed by the U.S. Army to help teams learn
quickly from their successes and failures and share their learning with other teams. It
involves conducting a structured and facilitated discussion after a task or project has
been completed to review what should have happened, what actually happened, and
why it happened. This allows participants to learn how to sustain strengths and
improve on weaknesses in subsequent tasks or projects.
‣ Expertise Directory/Skills Directory – This is a staff directory in the form of a database
that includes details of people’s skills, knowledge, experience, and expertise so that
users can search for people with specific know-how. It is sometimes referred to as a
Corporate Yellow Pages. Each person’s own page may include:
• Basic contact information
• Areas of expertise. (People can rate themselves as having extensive
expertise, some working knowledge, or just learning.)
• Work history
• Key internal and external contacts
• Interests
‣ Knowledge Harvesting – This is a technique that allows tacit knowledge or know-how of
experts and top performers in an organization to be captured and documented. This
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