Organizational Development for Knowledge Management at Water ...

Question 9: How well does your human resource department support learning and
knowledge sharing?
The five-point Likert scale described in Question 5 was used. There were 184 responses
with a mean of 3.22, a standard deviation of .980, a minimum of 1, a maximum of 5, and a
median value of 3.00. The distribution curve is shown below.
Q9
80
70
60
50
40
30
20
10
0
71
57
31
16
8
very low low medium high very high
Question 10: The following statements relate to the information systems in your
organization:
The four statements below were provided with the option to choose “Yes” or “No” beside
each statement. N refers to the number of responses; N/A refers to a write-in response of not
applicable.
Statement N Yes No N/A
(A) Systems are considered mission critical to the organization 193 171 22 14
(B) The Information Technology Department (ITD) is heavily 190* 119 69 17
Involved with and understands the business mission
(C) ITD is viewed as a solution provider for business problems 189* 102 86 18
(D) ITD is viewed as the technical help desk, and not helpful in 185* 85 100 22
Solving business problems
*Two responses for B above was “both yes and no” and one response for C was “sometimes” and one response for
D was “neither”.
Table A.4: Response to Question 10
Q11 What are the barriers in your organization to implementing new initiatives?
There were 185 responders who contributed 263 thoughts. In order of the number of
contributions in each area, the general grouping areas are: money, time, change, manpower,
politics, leadership and management, regulations and laws, technology, culture, buy-in,
A-21
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