Organizational Development for Knowledge Management at Water ...

10 | Organizational Development for Knowledge Management at Water Utilities
180
160
140
120
100
80
60
40
20
0
Interested In
Planning
Doing
Source: Project 4003 survey process.
Figure 2.1 Breakout of survey responses regarding the number of KM strategies and
initiatives in drinking water utilities in terms of those underway, in the Planning stage, or
those which have sparked interest
development, public relations, work performance improvement, succession and talent resource
planning, workforce planning, quality based documentation, training, communications, developing
document repositories, process and operational improvements, and the use of social network
analysis. Table 2.1 provides the subject, estimated cost and benefits of each of these projects. It
also includes the name of the implementing utility and the size of that utility.
When the estimated cost column states “No cost identified,” the providing utility bundled
costs with the day-to-day work of the utility. In other words, this aspect of KM was recognized as
the way work needed to be done and no additional specific costs were identified for implementation.
Additional details for these studies are included as Appendix B. Each utility has also identified
a point of contact for additional information.
EXTERNAL ORGANIZATIONS IMPLEMENTING KM STRATEGIES AND
INITIATIVES
Case Examples
Twenty-one case examples were identified to provide real-life implementation examples of
strategies and initiatives applied in the public, private and not-for-profit sectors. Many of the initiatives
implemented in these case examples demonstrate initiatives included in the Tools section of
the KM Toolkit (see Chapter 8 and Appendix C). While costing data is not available for these
examples, the benefits as described by the subject organizations are included in Table 2.2. More
detail for each case example is included in the Resources section of the KM Toolkit under Case
Examples.
©2011 Water Research Foundation. ALL RIGHTS RESERVED.