Organizational Development for Knowledge Management at Water ...

toolkit under Resources. For more information on KM, see the extensive Resource Documents
section also under Resources.
Q4-1: Selecting level 1 indicates that the Governance group will have little or no support for the
KM strategy. Under these conditions, the specific strategy anticipated and the interest and
influence of the Governance group will determine whether the KM strategy is feasible or not.
Effort is required to build an understanding within the Governance group of the value of KM.
You may find the paper titled “The Business Case for KM” useful. It can be accessed through
the White Papers section of the toolkit under Resources. For more information on KM, see the
extensive Resource Documents section also under Resources.
Q5: The level of financial resources available is ...
Q5-3: Selecting level 3 indicates an uncertainty concerning availability of financial resources, or
perhaps an uncertainty about the financial resources needed. Depending on the specific KM
strategy and the amount of anticipated financial resources needed, suggested actions could be
to (a) go ahead and start the program in anticipation of solving any resource issues early in the
program, or (b) delay the program until resources are available.
Q5-2: Selecting level 2 indicates that financial resources may not be available. If financial
resources are essential for successful implementation of the strategy you have selected, that
strategy should be delayed until resources are available, or perhaps another strategy
considered.
Q5-1: Selecting level 1 indicates that financial resources are not available. Unless the KM
strategy does not require financial resources, it should be delayed and reconsidered at a later
time.
Q6: The availability of qualified people to implement the KM strategy is ...
Q6-3: Selecting level 3 indicates some uncertainty as to the availability of qualified people for
implementing the KM strategy. Under these conditions, the actions may be to (a) delay the
strategy until qualified people can be made available or (b) review the prioritization of human
resource allocations and identify and charter the key individuals necessary to make the KM
strategy successful. You might wish to consider utilizing recent retirees. There is a short
discussion of an approach called “Engaging Golden Experience” in the Tools section of the
toolkit under Resources.
Q6-2: Selecting level 2 indicates that the chances of having qualified people available to
implement the KM strategy are low. Under these conditions it may be best to delay or cancel a
KM strategy until the availability of key people can be assured. Another option is to create a
phased KM strategy where a small number of people are initially required and plan to
supplement them as the strategy proceeds. You might wish to consider utilizing recent retirees.
There is a short discussion of an approach called “Engaging Golden Experience” in the Tools
section of the toolkit under Resources.
Q6-1: Selecting level 1 indicates that there is little chance of having qualified employees
available to implement the KM strategy. Under these conditions, the KM strategy cannot be
attempted. Creating a situation which has a significant chance of failure simply creates
problems with morale in the future. In order to move forward, you need to review the
prioritization of human resource allocations and involve individuals with appropriate skill sets
D-8
©2011 Water Research Foundation. ALL RIGHTS RESERVED.