Organizational Development for Knowledge Management at Water ...

PART 4
DATA REDUCTION
At the end of the data collection process all survey responses—and the periodic reports
based on those responses—have now been combined. While responses from each question will
be presented in Part 4, the organization of this part is by question. Part 5 will take a systems
approach to the data.
Question 1: How would you characterize your organization?
A Likert scale was used with the variable defined as: 1 (very low); 2 (low); 3 (medium);
4 (high); and 5 (very high). The 12 items to be scaled are shown in the following table:
Table A.1 below provides the valid number of responses (N), the mean, minimum (Min),
maximum (Max), and standard deviation (SD) for 1 (A) through 1 (L).
12 Items N Mean Min Max SD Median
Q1A Level of trust among employees 207 3.69 1 5 .710 4.00
Q1B Level of employee learning 139 3.60 2 5 .723 4.00
Q1C Level of employee empowerment 207 3.52 1 5 .708 4.00
Q1D Level of management control 206 3.57 1 5 .733 4.00
Q1E Use of teams within the organization 207 3.47 1 5 .851 4.00
Q1F Amount of knowledge sharing among managers 207 3.68 1 5 .904 4.00
Q1G Number of new ideas implemented annually 207 3.22 1 5 .835 3.00
Q1H Level of communication between departments 206 3.46 1 5 .812 4.00
Q1I Flexibility of organizational policies 206 3.26 1 5 .773 3.00
Q1J Level of process discipline 203 3.24 1 5 .824 3.00
Q1K Quality of information contained in IT systems 206 3.35 1 5 .822 3.00
Q1L Level of information system integration 205 3.08 1 5 .880 3.00
(information is consistent and accessible)
Table A.1: Response to Question 1
It is notable that (a), (c), (d), (e), (f), (h), (j), (k), and (l) span the full range of possible
response, from 1 (very low) to 5 (very high).
The distribution of responses is shown below.
Q1-A
Q1-B
120
100
80
60
40
20
0
107
72
22
1 5
very low low medium high very high
70
60
50
40
30
20
10
0
59
62
14
5
0
very low low medium high very high
A-9
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