Organizational Development for Knowledge Management at Water ...

The migration of long-tenured employees
from doing tasks the “old way” to doing
tasks utilizing available technology.
Our current master plan was a very
successful collaboration of all staff and good
consultants
Development of better maintenance
management systems
Get funding to a new regional wastewater
plant by using “Water is Life” campaign
ideas
Drinking water treatment plant efficiency
enhancement project…water and power
efficiency gaining; required partnership with
retail contractors
2007, large gate valve survey program
ensure valves were operable for a recent
emergency.
Implemented new customer service billing
system for 210,000 electric customers/
125,000 water connections.
Automatic meter reading implementation;
integrated water management plan
Basic training in our distribution system
maintenance dept., a few years ago, we
started budgeting to send two people per
year to a licensing course. Slow progress
with 15 or 16 people in the dept. This year
we brought the instructor on site, are in
process of training everyone.
We have successfully gone to a 4x10 work
week, with Fridays off and have rotated
crews in on the Fridays to have coverage. It
gives the employees 3 out of 4 Fridays off;
has given our organization 50 hours of
coverage for a 40 hour work week, and has
saved our utilities between 15% and 20% in
energy costs including fuel for department
vehicles, heating/air conditioning of
buildings, and similar savings for personnel
vehicles used in commuting
Q15 An overview of Project Studies collected is included in Part 5.
A-36
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