Organizational Development for Knowledge Management at Water ...

Individual Assessment Interpretations
It is suggested that several managers in the Utility take the assessment instrument, then use
a team dialogue approach to arrive at a common understanding of your Utility’s readiness to
implement a KM strategy.
When you have completed the assessment instrument, an assessment scoring sheet will
appear. The total score provided at the top is intended as a general guideline. It is one
indicator, but not sufficient to determine your Utility’s readiness to implement a KM strategy.
Other factors that may play a significant role in determining readiness include the specific KM
strategy being considered; the history, culture, size, vision and current situation of the Utility; the
external environment (customers, government regulations, local community, Unions, political
issues) within which the Utility operates; and the nature and number of the items scored at level
1 or 2.
Just below a discussion of your overall score appears a bar chart that maps out the items
scored at each of the five levels of the Likert scale. This represents the items at levels 1, 2 and
3 that may require additional reflection, and the items at levels 4 and 5 that may assist in your
implementation strategy.
Finally, your assessment scoring sheet will provide ideas and suggested areas of reflective
thought for each 1, 2 or 3 level response selected.
If you have not taken the assessment instrument, it is recommended you do so at this time.
Complete the Assessment Instrument. For more information on the assessment scoring and
evaluation you can pull up the generic template used to support the assessment scoring sheet.
The generic template can also be used as a guide scoring assessment results off line.
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