Organizational Development for Knowledge Management at Water ...

Interviewing Profiling Tool
Provides pertinent questions to interview key personnel.
Supports: learning, knowledge retention, knowledge sharing
LEVEL OF EFFORT
SIZE OF UTILITY
MED
SCALABLE
SCOPE OF WORK C 2
C 2 = CONTEXT/CONTENT DEPENDENT
The purpose of the Profiling Tool is to support the interviewing of key personnel in order to
identify knowledge, skills and information requirements needed by the Utility. It can be used as
a reference or serve as a basic questionnaire that takes the interviewer and interviewee through
a series of questions pertaining to actions accomplished on the job and the information
necessary to complete those actions. For each interview, enter the information gathered into
the Profiling Tool. It serves as a helpful organizational tool for gathering and displaying
important information about the knowledge, skills and information requirements of the key
personnel.
1.0 Output/Example
The output will vary as the information gathered on specific individuals differs.
Name:
Position:
Process:
Critical Actions:
_____________________
_____________________
_____________________
_____________________
Preliminary Questions:
What training is vital to doing your job and why? List of all Knowledge required and why
What training do you need to accomplish your job? List of all skills required
What information do you require to do your job? List of all information required
INTERVIEWEE
Outcome Needed
QUESTIONS:
Of all the information List of important documents that require
available to you, which immediate access.
documents must you have
immediate access?
Analysis and Follow
Up Questions
C-56
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