Organizational Development for Knowledge Management at Water ...

19. Payment@LWCKY.COM Email Address
20. Cashiers Shared Computer Drive
21. Coordinator in Cash Remittance Area
22. Third Party Bill Payer with Checks
23. Computer in Daily Balancing Area
24. Bellarmine Education Program
25. Mail Room Back-up
2 Operational Improvements:
1. Electronic Remittance
2. Currency Counting
Metering Services
17 Process Improvements:
1. Revision of Meter Vault Lid Specifications
2. UPS Security Access
3. Field Staff AMR (Radio Read Training)
4. Office Staff Cross-Training
5. Security of Tools and Equipment
6. Tracking Overtime to Fill Odd Shifts
7. New Door Tags
8. Indemnification Form
9. Retro-Fit Bill Message
10. Redistribution of Districts
11. ¾” Meter Set on Bypass
12. Large Meter Renovate Service Orders
13. Dust Suppression on Quickie Saws
14. Cross-training Crew Leaders
15. Towing Fee
16. Fire Service Meter Conversion
17. Automated MIU/Meter Creation in FDM
6 Operational Improvements:
1. Vacuum Excavation Savings
2. 10” vs. 12” Material Savings for New Services
3. Miscellaneous Fee Charge
4. Profiling
5. Damaged Facility Reimbursements
6. Support Incident Resolution
Supplying I.T. Resources
1 Process Improvement:
1. Customer Payment Extensions
(Note: I.T. employees played an active role on several other process/operational improvements submitted by other
systems.)
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