Organizational Development for Knowledge Management at Water ...

VERY
VERY
LOW LOW MEDIUM HIGH HIGH
Q28: The level of networking and 1 2 3 4 5
communication among Utility workers is
Q29: The percentage of employees who 1 2 3 4 5
understand the vision of this Utility is
Q30: The percentage of employees 1 2 3 4 5
empowered to do their job with minimal
direction is
Q31: The discipline of the workforce in 1 2 3 4 5
accomplishing the critical processes of the
utility is
Q32: The level of trust between employees 1 2 3 4 5
and managers is
Q33: The level of employee training, 1 2 3 4 5
learning, and development in this Utility is
Q34: The percentage of employees that 1 2 3 4 5
think in terms of systems, and how their
work affects other employee efforts and
the mission of the organization, is
ALIGNMENT
Q35: How well will the strategic business 1 2 3 4 5
plan support the KM strategy?
Q36: How well will the operational plan 1 2 3 4 5
support the KM strategy?
Q37: How well will the capital improvement 1 2 3 4 5
plan support implementation of a KM strategy?
Q38: How well will the Utility’s information 1 2 3 4 5
technology master plan support implementation
of a KM strategy?
Q39: How well will your information 1 2 3 4 5
technology department support implementation
of a KM strategy?
Q40: The competency and skill sets of this 1 2 3 4 5
Utility’s employees is ...
D-4
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