Organizational Development for Knowledge Management at Water ...

Ba Spaces
Collaborative spaces designed into the workplace to facilitate knowledge moments.
Supports: knowledge sharing, learning, team building, knowledge retention
LEVEL OF EFFORT
SIZE OF UTILITY
SCOPE OF WORK
LOW
SCALABLE
WIDE
A Ba Space is a space specifically designed to encourage people to have dialogues. They
are warm, comfortable spaces with few distractions. The location is best where people can drop
in and enter into a casual, learning conversation in which both, or all, participants are seeking to
learn and develop a common understanding around a common topic. Or, people come together
to share information and knowledge.
Examples of Ba Spaces would be specially designed sitting areas situated near a common
area such as a coffee mess, but off to the side, or situated in a corner off of a high-traffic area.
Expected Outcomes:
The flow of knowledge across the Utility.
Efficient and effective learning and sharing of knowledge.
Increased number of knowledge moments and innovative ideas.
See:
Case Example #10 (Institute of Water and Sanitation Development, Zimbabwe)
Case Example #12 (AMRED, Kenya)
Case Example #21 (NASA)
Tools: Dialogue
Knowledge Moments
Shared Space
Ideas: Knowledge Sharing
Additional Resource:
MQI paper on Relationship Network Management
C-13
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