Organizational Development for Knowledge Management at Water ...

Beginning the Process
Determined who is eligible to retire now and who is
eligible in the next five years.
Produced work catalogs of each job description.
• These catalogs identified how difficult and how
critical the work is.
• Identified what jobs have critical knowledge that
needs to be captured.
• Identified what is documented and where this
information resides.
Tier 1
25% or more of work is both high risk and high difficulty
(regardless of retirement eligibility), or
Position is eligible for retirement within one year and 25%
or more of work is either high risk or high difficulty
Tier 2
25% or more of work is both high risk or high difficulty
(regardless of retirement eligibility)
Position is eligible for retirement within five years and 25%
or more of work is either high risk or high difficulty
Tier 3
All other positions
Prioritizing the Workforce
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