Organizational Development for Knowledge Management at Water ...

13. What are some of the key challenges facing your process / system, and how are you
planning to address them?
14. How are you using measurement data to improve your work processes?
Section 6 – Customer Focus
15. What efforts are you making to focus on internal and/or external customer satisfaction?
Section 7 – Risk Management
16. What are the most critical risks facing your process / system and what kind of action plan(s)
do you have in place to mitigate the risk?
17. Are there any risks that are shared between your system and other systems/processes? If
so, what are you and the other system/process managers doing together to address these
risks?
Section 8 – Knowledge Management
18. Do you have your Knowledge Management action plan prepared?
19. Tell me about the process you used to collect the data needed for your KM action plan.
2008-2009 System Certifications
Interview Questions/Discussion Points (Non-Management)
Section 1 – Systems based Management
1. Did you have any involvement in putting together the documents required for certification
(i.e., Work Instructions, System/Process Organizational Chart, Synopsis Sheet, Relationship
Chart, Flow Charts, Process Improvements, etc.)
2. Are you able to access these documents on the intranet?
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