Organizational Development for Knowledge Management at Water ...

Stay on pace with rate making projects and
applications
Examples
Expansion of water treatment capacity
Conversion from gaseous chlorine
disinfection to use of alternative energies
Question 5: How well does your organization accept and implement new initiatives?
Similar to question 1, a five-point Likert scale was used with the variables defined as: 1
(very poorly); 2 (poorly); 3 (okay); 4 (well); and 5 (very well). The option of “don’t know” was
also available. This same format was used with questions 6 through 9 below.
There were 198 responses with a mean of 3.49, a standard deviation of .731, a minimum
of 1, a maximum of 5, and a median value of 3.25. The distribution is shown below.
Q5
100
80
87 85
60
40
20
0
12
13
1
very low low medium high very high
Question 6: How well do the following core processes support your organization’s mission?
The five-point Likert scale described in Question 5 was used. The specific core
processes chosen were: (A) strategic business planning, (B) operational planning, (C) capital
improvement planning, (D) human resource development, (E) life cycle planning, and (F)
information technology master planning. An “Other” category was also provided for write-ins.
Table A.3 below provides the number of responses (N), the mean, minimum (Min), maximum
(Max), and standard deviation (SD) for 1 (A) through 1 (L).
6 Items N Mean Min Max SD Median
Q6A Strategic business planning 187 3.60 1 5 .851 4.00
Q6B Operational planning 199 3.79 1 5 .740 4.00
Q6C Capital improvement planning 202 3.94 1 5 .818 4.00
Q6D Human resource development 196 3.18 1 5 .800 3.00
Q6E Life cycle planning 177 3.09 1 5 .861 3.00
Q6F Information technology master planning 185 3.19 1 5 .975 3.00
Table A.3: Response to Question 6
A-18
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