Organizational Development for Knowledge Management at Water ...

Technical Knowledge to be retained:
Definition: Social Knowledge involves relationships and working cultures. It is an individual’s ability to
interact with other people and to fit into the social networks of organizations. Examples include an ability to
communicate effectively with local politicians and to function well within a utility’s unique working culture.
2. What kind of social knowledge should LWC retain from you in order to continue the working
relationships needed to perform your tasks?
Social Knowledge to be retained:
Definition: Structural Knowledge is embedded in an organization’s systems, processes, policies and
procedures. It tends to be explicit or rules-based. Examples include knowledge of how to follow LWC’s
procurement process, to purchase a piece of equipment, and to navigate a permit process.
3. What kind of structural knowledge should LWC retain from you in order to continue to perform
your tasks?
Structural Knowledge to be retained: Structural Knowledge to be retained:
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