Organizational Development for Knowledge Management at Water ...

were scored at level 3 or higher, you will need to decide whether it is best to (a) delay starting
the KM strategy until these low-scored items are corrected, or (b) start the KM strategy and
improve these low-scored areas early during strategy implementation. A third option would be
to modify the KM strategy to reduce the impact of the low-scored items. A large number of lowscored
items relevant to a KM strategy may also drive the decision not to implement that
specific strategy at this time.
A next step is to individually look at all of the items shown below which were scored at levels 1,
2 or 3. Next to each of the items printed below is a short discussion of that specific item. The
intent is to provide information and suggestions to help you interpret the importance of each
item to your KM strategy, the external environment, and the internal nature of your Utility.
[LEVEL 1, 2 AND 3 PARAS (QUESTION AND RESPONSE) INSERTED AS DETERMINED BY
YOUR RESPONSES]
GENERAL QUESTIONS
Q1: A KM strategy’s contribution to the current performance of my Utility would be ...
Q1-3: Selecting level 3 indicates that the contribution a successful KM strategy would provide
to your utility is medium. It is likely that more work is needed to analyze the specific strategy to
ensure increased contribution to your Utility. A discussion of “developing strategy” is included in
the Planning phase of the toolkit process.
Q1-2: Selecting level 2 for this item indicates that you consider that the KM strategy would
provide a low level of contribution to performance. This suggests that the strategy itself may not
be applicable to your Utility at this time. Perhaps a rethinking of the specific strategy intended
would result in a higher level of contribution. A discussion of “developing strategy” is included in
the Planning phase of the toolkit process. You might consider creating a team of
knowledgeable leaders and managers to study the options available that could potentially
provide a higher payoff to the Utility. The MQI monogram, A Model for Team Learning and
Success, is provided in the Resource Documents section of the toolkit under Resources.
Q1-1: Selecting level 1 indicates that a KM strategy would have little or no contribution to your
organization, and therefore your Utility may not be ready to implement the KM strategy at this
time. You may want to explore the full potential of KM in terms of other strategies or initiatives.
The Introduction and Planning phase of the toolkit process may prove useful in building and
understanding KM and KM strategies. Additionally, the Tools section of the toolkit under
Resources offers an overview of KM initiatives.
Q2: A KM strategy’s contribution to the sustainable performance of my Utility would be ...
Q2-3: Selecting level 3 indicates that a successful KM strategy would provide a medium
contribution to your Utility’s sustainable performance. This may be acceptable if your goal is to
focus on improving current performance. Since many KM strategies also provide sustainable
performance improvements, you may want to look at your KM strategy and your Utility
characteristics to see if both current and sustainable performance can be achieved
simultaneously. The discussion on “Nurturing Organizational Health” in the Sustainable phase
of the toolkit may prove useful.
Q2-2: Selecting level 2 indicates that the KM strategy would provide little support for
sustainable performance. If this limitation is acceptable, you may want to proceed with
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