Organizational Development for Knowledge Management at Water ...

Because each utility is different and has its own unique situation and context, to get the most
out of knowledge management leaders must understand their organization, its goals and
direction, its strengths and weaknesses, and its structure and culture. With this understanding
they can then select specific areas for change and identify Knowledge Management initiatives
that can facilitate improvements. Or, they may decide to implement a Knowledge Management
strategy to transform their utility into a knowledge centric organization that utilizes information,
knowledge, and collaboration to the maximum extent. This approach is the first step toward
building a utility of the future.
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