Organizational Development for Knowledge Management at Water ...

CHECKLIST – WHAT ARE WE LOOKING FOR?
Systems-based Management Structure
1. System Organizational Chart Yes/No Comments
Does the chart include names and job titles?
Has the chart been reviewed in the last 12 months?
2. System Synopsis Sheet
Has the sheet been reviewed in the last 12 months?
Is there a reference to a “customer satisfaction
indicator” as
one of the “outcome measures?”
Did employees provide input on this document?
3. System Relationship Chart
Has the chart been reviewed in the last 12 months?
Does the chart match the System Synopsis Sheet in
terms
of “suppliers, customers, inputs and outputs?”
4. Process Synopsis Sheet
Has the sheet been reviewed in the last 12 months?
Is there a reference to a “customer satisfaction
indicator” as
one of the “outcome measures?”
5. Process Relationship Chart
Has the chart been reviewed in the last 12 months?
Does the chart match the Process Synopsis Sheet in
terms of “suppliers, customers, inputs and outputs?”
6. Process NWT Charter
Has the charter been reviewed in the last 12 months?
Have all the sections of the Charter been completed?
7. Process Flow Charts – Macro / Micro
Have the charts been reviewed in the last 12 months?
8. Standard Operating Procedures (as applicable)
Are the SOPs documented on the Work Instructions
template?
Have the SOPs been reviewed in the last 12 months?
©2011 Water Research Foundation. ALL RIGHTS RESERVED.