Organizational Development for Knowledge Management at Water ...

Certification Review Process Steps:
1. BSOs of systems to be reviewed are contacted in the 1 st quarter to identify timeframes to avoid
based on their specific business needs.
2. BSOs are informed of their “certification start date” for the year by the end of the 1 st quarter in
order to prepare in advance.
3. BSOs receive a 30-working day reminder prior to the review.
4. An Entrance Conference is held with the BSO on t he “certification start date” to review the
process steps and begin the examination of the system documentation (via intranet). Documents
not posted on the intranet due to confidentiality can be supplied to the review team in a binder for
review. The review team will protect the confidentiality of these documents and return them to
the BSO as quickly as possible. ( Note: BSOs are invited to include their POs in the Entrance
Conference).
5. SOE reviews the system/process documentation.
6. SOE conducts personal interviews with BSO, POs and a r andom number of employees
representing NWTs.
7. SOE will attend at least one NWT meeting and one SAC meeting if possible.
8. SOE prepares the first draft of the certification report.
9. SOE conducts an Exit Conference with the BSO to review the draft report and seek clarification
and/or corrections on any issues.
10. SOE prepares the final report and distributes same to the CBSO and BSO of the system being
reviewed.
11. SOE requests “management responses” to any recommendations be forwarded to SOE within
two weeks.
12. CBSO schedules certification discussion on ELT agenda.
13. ELT reaches decision on certification status.
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