Organizational Development for Knowledge Management at Water ...

• Ensuring the content of process documents is consistent with documents from other divisions,
departments, sections, units, or teams,
• Maintenance and continuous improvement of the QBD Document Databases.
1.2. Division Officers, General Managers, Managers, and Supervisors
• Supporting documentation efforts and use of the document control system,
• Assuring assignment of Process Owners within their divisions, departments, sections, units, or
teams,
• Informing employees of changes to process documents as appropriate.
1.3. Process Owners
• Documenting the process using approved templates,
• Understanding the document control system defined by this process,
• Assuring the integrity of the document’s content and changing it when appropriate,
• Seeking the necessary approvals,
• Serving as the point of contact for any proposed changes, including researching the impact of
proposed changes,
• Using the Standard Template Checklist, Attachment F01-00002, before submitting a process
document for review or approval to assure compliance to this process,
• Determining stakeholders and users of an initial issue or version change and utilizing the
notification field as the communication method,
• Updating Process Tools as necessary.
1.4. Reviewers
• Understanding the document control system defined by this document,
• Evaluating the content of each document submitted for review for format, completeness,
accuracy, and impact on other divisions, departments, sections, units, or teams,
• Indicating when review of the document is complete,
• Sharing opportunities for improvements to the Process Owner.
1.5. Approvers
• Understanding the document control system defined by this document,
• Evaluating the content of each document submitted for approval for format, completeness,
accuracy, and impact on other divisions, departments, sections, units, or teams,
• Signing approval of the document in a timely manner,
• Understanding that, as an approver, you agree the process is performed as explained in the
document,
• Notifying employees and/or co-workers of an initial issue or version change as appropriate,
• Ensuring that any necessary training or communication related to the initial issue or version
change of a document is accomplished.
1.6. All Colorado Springs Utilities Employees
• Performing work as defined in approved process documents,
• Assuring approved process documents being used match the version found in the Approved
Process Documents Database,
• Regularly reviewing the QBD Activity Report for process documents that may impact them in
their roles,
• Referring to the relevant approved process document when a question arises,
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