Organizational Development for Knowledge Management at Water ...

‣ Less is more – the goal is to deliver enough, but not too much. P eople with
experience can wade through a m ountain of material, but they usually lack the
patience and time to do so.
‣ People remember...
10% of what they hear
15% of what they see
20% of what they hear and see
40% of what they discuss
80% of what they experience and practice
90% of what they teach to others
‣ When using video to capture and store knowledge, always prepare a scr ipt and
storyboard in advance before shooting footage in the field. This will save you much
time in terms of preparation, equipment selection, obstacles to overcome, etc.
STEP SIX: DEVELOP AN ACTION PLAN TO CAPTURE, STORE, INDEX AND SHARE KEY
CRITICAL KNOWLEDGE
The action plan needs to be specific and workable for your specific system and
processes. Whatever format you choose to use, the action plan should include
the following:
‣ Specific action objectives
‣ Anticipated outcomes
‣ Person(s) responsible for carrying out the action objectives
‣ Timeline and deadline date
‣ Resources needed
Be sure to schedule periodic updates to monitor the continued progress of your action plan.
For System Certification review purposes, please maintain your action plan and all
supporting documentation in a format and location that best meets your needs. Options you
may want to consider include your web site on the LWC Intranet; a separate section in your
certification binder tabbed Knowledge Management; or a shared drive within your system.
Involve your Natural Work Teams and/or System Advisory Council in this process.
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