Organizational Development for Knowledge Management at Water ...

VERY
VERY
LOW LOW MEDIUM HIGH HIGH
Q14: In my Utility leadership’s acceptance 1 2 3 4 5
of change is
Q15: Leadership’s understanding of KM 1 2 3 4 5
and its usefulness is
MANAGEMENT
Q16: The level of communication among 1 2 3 4 5
Utility departments is
Q17: The level of management’s 1 2 3 4 5
empowerment of the workforce is
Q18: The use of teams or groups to 1 2 3 4 5
accomplish specific objectives within this
Utility is
Q19: Managers’ willingness to accept and 1 2 3 4 5
implement new initiatives is
Q20: The level of support for knowledge 1 2 3 4 5
sharing through the structure of this Utility is
Q21: The consistency of management 1 2 3 4 5
direction and Utility goals is
Q22: The effectiveness of the organization’s 1 2 3 4 5
support of employee training and development is
CULTURE
Q23: The willingness of employees to accept 1 2 3 4 5
and take advantage of change is
Q24: The level of trust among Utility employees 1 2 3 4 5
is
Q25: The capacity of employees to tackle and 1 2 3 4 5
take a flexible approach to problems is
Q26: The energy level and spirit of the 1 2 3 4 5
workforce in my Utility is
Q27: The percentage of workers who learn 1 2 3 4 5
fast enough to keep up with change is
D-3
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