Organizational Development for Knowledge Management at Water ...

52 | Organizational Development for Knowledge Management at Water Utilities
Assessing
Readiness
Planning Preparing Executing Sustaining
• Introduction
to the
Instrument
• The
Readiness
Assessment
Instrument
• Individual
Assessment
Interpretations
• Ensuring
Leadership
Commitment
• Developing
the Strategy
• Writing the
Plan
• Selecting the
Team
• Thinking
Systems
• Setting
Objectives
• Connecting
the Dots
• Building the
Foundation
• Growing
Knowledge
Network
• Becoming a
change
agent
• Leading and
Managing
• The Four
Organization
Processes
• Knowledge
Capture
• Knowledge
Harvesting
• Knowledge
Mobilization
• Nurturing
Organization
Health
• Embedding
• Sharing
• Evaluating
and
Measuring
• Learning
Source: Project 4003 KM Toolkit.
Figure 8.1 Phases of the KM Toolkit process
As finding or sustaining high-quality water resources becomes increasingly difficult and
drinking water is recognized world-wide as a scarce resource, emerging research in water treatment
and wastewater and solid waste treatment will offer new opportunities. New processes and
procedures will focus on improved efficiency and effectiveness in terms of the services and products
provided, customer perceptions and needs, and environmental requirements. (A paper on
“Regulatory Perspectives for Drinking Water Utilities” which is included in the Toolkit is
Appendix G.)
Toolkit Resources and Related WaterRF Research
The large number of resources available in the Toolkit and their contributors are introducing
and linked from this section. Specifically, these resources take the form of white papers, published
articles, research studies, case studies, case examples, project studies (internal drinking
water utility examples), tools, and idea sheets. Several generic resources are introduced:
(1) “Knowledge and Information Management in the Water and Sanitation Sector: A Hard Nut to
Crack” published by the IRC International Water and Sanitation Centre in June 2006 (used with
permission) and (2) Public Sector Information Technology and Knowledge Management” written
by Susan Turnquist, Project Manager, WaterRF (used with permission).
©2011 Water Research Foundation. ALL RIGHTS RESERVED.