Organizational Development for Knowledge Management at Water ...

Project Study # 11
Knowledge Management through Training
Project Description: The organization sent eight people to England for a week, three days of
that week were spent doing on sight training at a plant similar to theirs. The training was put on
by operators in Great Britain. They spent the remaining eight days shadowing the British
operators, going where they went, and doing what they did.
Size of Utility: Not identified
Critical Success Factors: Success is the knowledge acquired to run a state of the art water
treatment plant efficiently and effectively.
Costs: $25,000
Alignment: Specifically aligned with operational training.
Benefits: They came back so pumped up and confident with their newly found knowledge that
they sat down with the contractor, senior staff, and the engineer and said look guys you have a
plan to start a new plant up in a three week window, we can do it in three days. This goal was
accomplished and they were able to instill that enthusiasm into the people that did not go to
England. This is an example of taking the concept of knowledge management and putting it to
practical use simply and easily.
Compiled October 2007
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POC:
Lyndon B. Stovall
Greenville Water System
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