Organizational Development for Knowledge Management at Water ...

implementation. If this limitation is not acceptable, then the strategy should be reviewed and
perhaps modified. The discussion on “Nurturing Organizational Health” in the Sustainable
phase of the toolkit may prove useful.
Q2-1: Selecting level 1 indicates that the KM strategy will not contribute to sustainable
performance. This being the case, you may want to reconsider the importance of sustainability
to your Utility before taking further actions. The discussion on “Nurturing Organizational Health”
in the Sustainable phase of the toolkit may prove useful.
Q3: The level of credibility of the business case for a KM strategy is ...
Q3-3: Selecting level 3 indicates that the business case may not be solid and may be
questioned by others. It may be that you intend to develop the business case as part of the
implementation of the KM strategy. The feasibility of this approach will likely depend upon the
interests and acceptance of KM by the governance group. A discussion of “The Need for KM in
Water Utilities” is included in the Introduction to the toolkit. The Business Case for KM in the
drinking water utility industry can be accessed from this section or through the White Papers
section under Resources.
Q3-2: Selecting level 2 indicates that a strong business case has not been developed at this
time. This makes the justification of the strategy challenging and may lead to non-acceptance
by the Utility. Under these conditions it is suggested that further work be put into development of
the business case. A discussion of “The Need for KM in Water Utilities” is included in the
Introduction to the toolkit. The Business Case for KM in the drinking water utility industry can
be accessed from this section or through the White Papers section under Resources.
Q3-1: Selecting level 1 indicates that it is difficult, or may not be possible, to develop a business
case for the intended KM strategy. Under these conditions it is suggested that further work be
put into understanding the outcome of the KM strategy and relating that outcome to the
performance or sustainability of the Utility. A discussion of “The Need for KM in Water Utilities”
is included in the Introduction to the toolkit. The Business Case for KM in the drinking water
utility industry can be accessed from this section or through the White Papers section under
Resources.
Q4: Support of the Governance group that oversees this Utility for a KM strategy is ...
Q4-3: Selecting level 3 indicates that there is not strong support by the Governance group for
the KM strategy. If support of this group is needed to implement the strategy, then a strong
business case and close communication with the Governance group may be necessary. If
support of this group is not needed, then the KM strategy can move forward. However, it is
advisable to develop a strong business case and share this business case with the Governance
group and other key individuals. In the toolkit, a paper titled “The Business Case for KM” can be
accessed from The Need for KM in Drinking Water Utilities section in the Introduction, or
through the White Papers section under Resources.
Q4-2: Selecting level 2 indicates that the Governance group would provide low support for the
KM strategy. This level of support may significantly impair the outcome of the strategy. In this
situation, it is essential that efforts be made to bring the Governance group onboard with the KM
strategy in order to gain their cooperation and support. You may find the paper titled “The
Business Case for KM” useful. It can be accessed through the White Papers section of the
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