ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Viewing Requester Details
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
When attending to a request, you may want to contact the requester to get additional information. To
view the requester's contact details,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Request tab in the header pane. This opens the request list view page.
3. Click the Title of a request. This opens the View Request page.
4. Click on the requester name link just below the request tab as shown below
Requester Details pops up where you can view details, such as name, designation, employee
ID, department to which the requester belongs, e-mail ID, and phone and mobile numbers. Any
additional fields configured will be able to view in the requester details page. Alternatively, you
can also click the View Requester Details option available under Actions combo box in the task
block.
5. Once you have finished viewing the details, click the Close link available at the top right
corner of the pop-up.
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