ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can add any number of satisfaction level to the survey by following the above steps. As you keep
adding the levels it will get appended at the end of the list of already added levels. You can change
the order of the same by clicking the Move Up and Move Down link that is available beside each
question. Satisfaction levels scales from good to bad, good at the top bad at the bottom. Moving up or
down changes the satisfaction levels.
Edit a Satisfaction Level
To edit a Satisfaction level
1. In the Satisfaction Levels tab, click the Edit link beside the satisfaction level that you wish to
edit.
2. In the satisfaction level pop-up window, edit the satisfaction level displayed in the text area.
3. Click Save. The Define Survey page is refreshed to display the modifications made.
Delete a Satisfaction Level
1. In the Satisfaction Levels tab, click the Delete link beside the satisfaction level that you wish
to delete. A confirmation dialog pops up.
2. Click OK to delete the satisfaction level.
Note: If you delete a satisfaction level from a survey or change its order, then it will have an
impact on the survey results that have been collected previously.
Survey Translate
If you have purchased the license along with multi language, then the Survey Translate tab appears.
The survey can be displayed in various languages supported by ServiceDesk Plus to users located in
various locations.
Add New Translation
To add new translation,
1. In the Define Survey page, click on Survey Translate tab.
2. In Translate Languages list view page, select New Translation link. The New Translation
form appears.
3. Select the Survey Language from the drop down list. The languages supported by
ServiceDesk Plus is displayed. The languages for which a translation is added does not
appear again in the Survey Language drop down list.
4. Enter the Survey Questions in the language selected in Survey language drop down list.
5. Similarly, specify the Satisfactory Levels and Messages in the respective fields.
6. Click Save to save the new translation in the list view. By default, while adding a new
translation the language is enabled. To disable the language, select the check box beside the
language to be disabled and click Disable button.
The survey form for the requester consists of Display Language drop down listing all the enabled
languages configured under Survey Translate tab. Select the language to view the survey.
Edit a Translation
While editing a translation, the Survey Language cannot be modified.
1. In the Translate Language page, click the Edit icon beside the language you wish to edit.
The New Translation form appears
2. The Survey Language is in non editable text. Modify the details in Survey Question,
Satisfactory Levels and Messages.
3. Click Update to save the changes.
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