ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Creating New Change
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Changes arise as a result of problem and hence there are different types of changes that can occur in
an organization. The change can be Major, Minor, Standard, Significant or a configured change type.
To initiate a change, a request for change has to be sent to the change management team upon
which specific actions and tasks are carried out.
Add New Change
The new change form can be accessed by two ways in SupportCenter Plus application,
a. Quick Actions drop down
b. Changes tab
Quick Actions drop down
The quick actions drop down is a quick navigator to instantly access the New Change form. Click
Quick Actions -> Change under Create New block.
Changes tab
1. Click on Changes tab in the header pane to open the change list view page.
2. Click New Change button to access the new change form.
3. Specify the user who has requested the change in the Requested By field. You can also
select the user by conducting a search in the requesters list using the icon .
4. Select the Technician assigned to the change from the drop down. If you have configured
Sites in the application, then Sites drop down appears. Select the Site for which the change
is intended to occur. The Technicians associated to the selected site is listed in the
technicians drop down.
5. Select the Category, Sub Category and Item from the drop down.
6. Select the Status of the change from the drop down. The status is updated at every stage by
the technician handling the change.
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