ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Agent-less Mode
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
As the name suggests, the Agent-less mode does not involve any client side software installed in the
host. Instead, the agent-less mode uses a built-in agent such as WMI (Windows Management
Instrumentation) installed in each Windows machines to scan the inventory details and to access the
workstation remotely.
The accessibility of the data using WMI is controlled by the RPC and DCOM settings which should be
configured in the workstations. Click here to configure the settings.
The agent-less mode is most appropriate for small organization where the network is less complex
and does not involve installing, upgrading and maintaining an additional software program on each
machine.
Credentials for Scans
Note: Please note that the agent-less supports only 'Windows' platform.
Communication Protocol Login Credentials
WMI (Supports only Windows platform) Credentials of Domain Controller.
Pros and Cons of Agent-less mode
Agent-less scan pros:
1. Does not involve an agent to be installed, upgraded and maintained in each workstation.
Agent-less scan cons:
1. The DCOM and RPC settings should be configured.
2. More number of ports used when compared with agent mode.
ServiceDesk Plus server should be installed in a Windows machine to scan windows workstations/
servers.
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