ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Change log-in Credentials for bulk of IT Assets
You can change the log-in credentials for bulk of assets. You have Global credentials and Local
credentials. Global credentials are common login permissions for all the assets. Local credentials are
private login permissions for an asset (generally used to restrict the access permissions to everyone).
To change the login credentials,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Assets tab in the header pane. This opens the assets home page.
3. Click IT Assets under Resources block on the left hand side of the page. Select the
respective IT assets link. e.g. Access points, Printers and so on. This opens the
corresponding IT asset page.
4. Select the IT Assets to change the log-in credentials by enabling the check box. This opens
the assets list view page. Click the Actions combo box --> and select the Change
Credentials option. This opens the corresponding page.
5. Select either Global Credentials or Local Credentials by selecting the radio button.
Global Credentials
1. On selecting the global credentials, select the Network from the combo box.
2. Select the communication Protocol either SSH or Telnet option for linux workstations by
enabling the corresponding radio button.
3. If you would like to Scan Software in Linux Workstations then enable the
corresponding check box.
4. Specify the User Name and Password for the network.
5. Save the details. If you would like to Save and Scan now click the corresponding option.
Local Credentials
1. On selecting the local credentials, specify the User Name and Password.
2. Select the communication Protocol either SSH or Telnet option for linux workstations by
enabling the corresponding radio button.
3. If you would like to Scan Software in Linux Workstations then enable the
corresponding check box.
4. Save the details. If you would like to Save and Scan Now click the corresponding option.
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