ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Requester Attributes and xml Response
The requester attributes along with their actions are given below,
Note
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. The requester operations that can be performed through API are adding, updating and
deleting requester.
2. Technicians with restricted access permission can perform add, edit and delete
operations on requesters associated to their sites.
3. The attributes are case sensitive and should be used as defined.
4. While renaming the button in the sample html form, specify 'operation' as hidden
element.
� Add Requester
� Update Requester
� Delete Requester
Add Requester
The details necessary for adding a requester should be set in HttpRequest parameters and
Httprequest parameter value for operation attribute should be 'AddRequester'.
targetURL=
"/servlets/RequesterServlet"
Attributes Comments
target url for Adding requester
operation='Addrequester' operation command for Adding requester
name Requester name
employeeId Employee ID of the requester
description Description about employee
email Email Address of the requester
phone Phone Number of the requester
mobile Mobile number of requester
site site to which requester is associated to
departmentName department name to which the requester is
associated to
jobTitle Job title of the requester.
requestViewPermission permission for 'Requester allowed to view'.
Allowed Values:
OWN REQUEST:for Requester allowed to view-
Show only their own requests,
DEPARTMENT REQUEST:for Requester allowed to
view-Show all their Department requests,
SITE REQUEST:for Requester allowed to view-Show
all their Site requests
approvePurchaseOrder Purchase Order Approver
Allowed Values:true,false.
ZOHO Corp. 520