ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Recent Item
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
While using ManageEngine ServiceDesk Plus, the application tracks your last viewed items and lists
them in the Recent Items block. The items can comprise of requests, problems, changes, solution,
purchase, contract and workstations that was last viewed. It lists the last 10 items with the latest
viewed item appearing on the top of the list. Clicking on the item takes you directly to the item's
details.
New Incident drop down
The incident templates made available to you are grouped based on the Service Category and listed
in the New Incident drop down. Click on New Incident link to access the default incident template.
Service Catalog drop down
The service categories and the service items available to you are listed in the Service Catalog drop
down. The list is organized to view the service items under each service category. All you need to do
is browse for the available services in the catalog and submit a request.
Quick Actions drop down
Quick Actions functions as a instant navigator to the add new form, scheduler, tasks, reminders, asset
- groups, scanning inventories and archived requests.
Feedback
Send a feedback immediately to our support team from the application. Click here to know how to go
about sending it.
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