ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
From the Manage drop down, you can also configure the Additional Fields and Service Level
Agreement for the service requests. If the default parameters in the template does not contain key
information that is relevant to your organization, then the same can be configured from the Additional
Fields. Using Service Level Agreements, your help desk team effectiveness and efficiency can be
determined.
Service Requests for a service category is configured using the Add Service button beside the
category. The list of services under a service category can be viewed using the drop down icon
beside them, and on hovering over the services, the delete, edit and disable icons appear. Using
these icons, the preferred operations can be performed.
Representation of icons in Service Catalog list view screen,
- icon to delete a service item.
- icon to edit a service item.
- icon to disable a service item.
- icon to enable a service item.
Service items configured are displayed under the Service Catalog tab in Home page. With Service
Catalog, services are easily accessed, facilitating users to browse for services, submit requests for IT
services and monitor their status.
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