ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Discovery - Scanning Workstations and Other Network
Devices
With ServiceDesk Plus you can scan all your windows domain, networks part of your enterprise,
Linux, MAC, Solaris, AIX machines and IP based IT assets. Also, you can set up audits for scheduling
periodic scanning and regular cleanup, scan assets in remote locations and perform individual scan
for newly added workstations.
Note
1. Please note that, only technicians with administrator privilege can perform and
configure a Scan.
2. ServiceDesk Plus currently supports scanning for the following OS - Linux, Solaris, MAC,
IBM-AIX and IP devices - Printers, Routers, Switches and Access Points.
Scanning Mechanisms
� Windows Domain Scan Scans all the Windows Workstations and Servers that are,
a. part of Windows domain
b. scanned using Active Directory, and
c. part of Windows workgroup
You can also scan workstations using an Agent or Agentless mode (scans machines using
WMI).
� Network Scan Scan workstations and devices that are part of your network range.
Network Scan supports,
a. OS workstations like, Linux, MAC, Solaris, IBM-AIX machines
b. Windows workgroup (workstations that are not part of any domain controller).
c. IP devices like Printer, Router, Switches and Access Points.
� Schedule Scan Schedule scan at periodic intervals to scan domains and networks that
are part of your enterprise. Also, you can set re-scanning intervals to discover newly added
workstations.
� Stand Alone Workstation Audit Scan remotely located Windows Workstations and
Servers using scripts.
� Workstations/Device Scan Use this option to scan an individual or newly added machines in
your network. Machines like Windows, Linux, Solaris, IBM-AIX, MAC and IP devices like
Printers, Routers, Switches and Access Points are currently supported.
Distributed Asset Scan For all your remotely located workstations that cannot be accessed by
the Central AE server, a Remote AE server is installed in each location which scans the workstation
information, and pushes the data to the Central AE Server either manually or automatically.
ZOHO Corp. 426