ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Associating Changes to Problem
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You have an option to associate Changes to the problem. Similar Changes to problem can be
associated in order to track the number of changes occurred for the same problem.
To Associate Changes,
1. Log in to the ServiceDesk Plus application using your user name and password.
2. Click the Problems tab. This opens the Problem List View page.
3. Click the problem Title to be associated with the Incidents. This opens the problem details
page.
4. Click the Actions combo box on the top right side of the page. Click Search Changes option.
This opens Associate Problem to Changes page as shown below,
Select the type of change to be displayed by selecting from the Filter Showing combo box on the top
left hand side of the page. Ex: Open Change or All Change and so on. On selecting the change type
the corresponding changes gets listed.
Select the Changes from the list by enabling the check box beside each change.
Click Associate button to associate respective changes to the problem (particular selected problem).
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