ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
2. To add a new field in the form, drag Add New Field option in the service preview form. Place
the field only in the yellow highlighted area of the form.
i. An Add New Field pop up appears where you can select the type of field to be added in
the canvas. The field can be text, numeric or Date/Time field.
ii. Specify a unique Label in the field provided. This field is mandatory. Also, enter the
significance of the field in the Description text field.
iii. For Text field, select the field type from Single-line, Multi-line or Pick-list. Enable any one
of the radio button.
iv. Click Ok to add the field in the canvas with the above specifications.
4. The newly added fields are common for all the service items under a service category.
Alternatively, you can also add new fields in Additional Field. From this section, you can also
edit and delete the additional fields.
5. Similarly, you can drag the Service fields onto the service preview form. If required, the fields
in the service preview form can be rearranged by dragging the field and placing it over the
yellow highlighted area.
6. While rearranging the fields, if you want to Undo/Redo a change, click the corresponding
button.
7. You can also add or select the default values to appear in the form.
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