ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
1. Click the Browse button and select the file to be attached from the file chooser window
and click the Open button.
2. Click the Attach file button. The selected file is listed below the Attachments heading. If
you have more files to choose, follow steps 2 and 3 repeatedly till you have attached all
the relevant files. Please ensure that the maximum size of the attachment is 10 MB. The
attached documents is indicated with an attachment icon beside the title of the request in
the request list view page.
18. While entering the request details, if you have a solution for the request, then the same can
be entered in the Resolution field. The purpose of resolution field in the new request form is,
when you are reported of a problem for which you are aware of the solution, then in this case,
specify the solution in the resolution field, set the status as closed to close the request.
To add resolution, click the button beside Resolution title in the new request form. Specify
the solution in the resolution text field. The entered resolution can be viewed by clicking the
Resolution tab while viewing the request.
19. If there are any additional fields configured for the new incident form, then enter the values for
the fields. To know more on adding user defined fields in the incident form, refer Incident -
Additional Fields.
20. Click the Add request button. The request is added to the existing list of requests and can be
viewed from the request list view.
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