ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Defining a Survey
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
You can define your own survey by adding your own questions and satisfaction levels that will suit the
needs of your organization and users.
To define your survey,
1. Log in to the ServiceDesk Plus application using the user name and password of a
ServiceDesk Plus administrator.
2. Click the Admin tab in the header pane.
3. In the User Survey block, click the Define a Survey icon . Here you can add, edit, or
delete your survey questions and satisfaction levels.
Add Survey Questions
To add a survey questions
1. Click the + Add Question button available in the Questions tab in the Define Survey page.
2. In the Question pop-up window, type your question in the text area provided.
3. Click Save. The question will get added in the Define Survey Questions tab.
You can add any number of questions to the survey by following the above steps. As you keep adding
questions it will get appended at the end of the list of questions. You can change the order of the
questions by clicking the Move Up and Move Down link that is available beside each question.
Edit a Survey Question
To edit the survey question
1. In the Questions tab, click the Edit link beside the question that you wish to edit.
2. In the Question pop-up window, edit the question displayed in the text area.
3. Click Save. The Define Survey page is refreshed to display the modifications made.
Delete a Survey Question
1. In the Questions tab, click Delete link beside the question that you wish to delete. A
confirmation dialog pops up.
2. Click OK to delete the question.
Note: If you delete a question from a survey, then it will have an impact on the survey results
that have been collected previously.
Add Satisfaction Levels
To add satisfaction levels that will be displayed as choices for each of the survey questions
1. Click the Satisfaction Levels tab in the Define Survey page.
2. Click + Add Level button.
3. In the satisfaction level pop-up window, enter the satisfaction level in the text area provided.
4. Click Save. The satisfaction level is added and the Define Survey page is refreshed to
display the added satisfaction level.
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