ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
next 60, 120 and 180 minutes. Clicking on the number of requests present in the bottom of
the widget opens the corresponding list of requests for viewing.
� The last 2 bar graphs show the number of requests that were created and closed in the last
20 days. Clicking on the bars on the graph, opens the corresponding requests for view.
Problem & Change:
Technicians who have permission to view the Problem and Change module can also view the
Problem & Change widgets in the Dashboard.
� The first widget in the dashboard is a pie chart that shows all the scheduled upcoming
changes that are to be rolled out. The changes that are scheduled to be rolled out in the
following time period (This week, Next week, This month and so on) by selecting the time
period from the first drop down box. The changes can also be viewed based on criteria such
as Change Type, Priority, Urgency and Impact.
� The second widget shows a list of Approved changes that are scheduled to be rolled out. The
list can be viewed based on the time period during which the changes are scheduled to be
rolled out (This week, Next week, This month and so on). The list indicates the Title of the
change along with the Change Type. Clicking on the title of the change opens a pop-up with
the change details. By clicking on the title of the change in the pop-up, the complete change
details page can be viewed.
� The third widget shows a list of unapproved changes along with the change type. Clicking on
the title of the change opens a pop-up with the change details. By clicking on the title of the
change in the pop-up, the complete change details page can be viewed.
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