ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
� For an administrator all the sites should be listed along with its corresponding groups and
technicians loaded in the drop down field. For a Site Admin, the site for which he is the
administrator gets listed in the drop down box along with its corresponding groups and
technicians. Technician can view only his open requests, problems, changes, tasks and
reminders.
� The number of Open Requests, problems, changes and task assigned to the technicians
for a specific date in a given month can be viewed.
� The unavailability of the technician is indicated in a different colour.
� The company holidays and weekends is marked in a separate.
Using My Schedule, you can perform actions such as,
� Mark Leave
� Edit/Cancel Leave
� Add Task
� Add Reminders
� Viewing requests/task/problems/change
� Re-assigning requests/task/problem/change
Mark Leave
It is essential to keep a track of technicians on leave so that work is not assigned to them for that
particular day. To mark leave,
1. From My Schedule, hover over the day on which you want to mark leave. The list of icons
gets displayed on the right hand side below the date. Click Mark Leave icon. This opens
the Mark Unavailability pop-up window as shown below,
2. The name of the Technician is displayed in non-editable text.
3. Select the Leave Type from the combo box. For ex. Casual Leave, Sick Leave etc.
4. Select the From and To date of leave from the calendar icon.
5. Specify any relevant Comments regarding the leave.
6. Click Save. The technicians holiday is indicated in a different colour.
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