ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Configuring Impact
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
Impact is a measure of the business criticality of an Incident or a Problem. Impact is often measured
by the number of people or systems affected. By default you have four Impact details listed in the list
view.
To open the impact configuration page,
1. Log in to the ServiceDesk Plus application using the user name and password of an admin
user.
2. Click the Admin tab in the header pane.
3. In the Helpdesk block, click the HelpDesk Customizer icon . This opens the
Configuration Wizard page.
4. Click the Impact link at the left side of the page under the HelpDesk block. This opens the
Impact page from where you can add, edit and delete the impact.
Adding New Impact
1. Click New Impact link on the top right hand side of the page. This opens the Add impact
details page.
2. Specify the Name of the impact in the given text field.
3. Specify the details about the impact in the given Description field.
4. Save the changes.
5. Click the Save and add new button to save the Impact and add another Impact.
Editing Impact details
To edit an existing impact,
1. In the Impact List page, click the edit icon beside the impact name that you wish to edit.
2. In the Edit Impact form, edit the fields you want to change.
3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are
performing, click Cancel.
Even while editing a impact, if you wish to add a new impact, then click Save and add new button
instead of clicking Save button after making the changes.
Delete Impact
1. From the Impact List page, enable the check box beside the impact name that you wish to
delete.
2. Click Delete button. A confirmation dialog appears.
3. Click OK to proceed with the deletion. The impact gets deleted from the available list. If you
do not wish to delete the impact, then click Cancel.
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