ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
� Survey Results by Level has the survey information grouped based on the level of the
requests. The points for each question of the survey is mapped against the level of the
request for which the survey was sent.
� Survey Results by Mode has the survey information grouped based on the mode of the
requests. The points for each question of the survey is mapped against the mode of the
request for which the survey was sent. This also gives you an idea on the mode of request
that is most frequently used to create a new request.
� Survey Results by Priority has the survey information grouped based on the priority of the
requests. The points for each question of the survey is mapped against the priority of the
request for which the survey was sent.
� Survey Results by Requester has the survey information grouped based on individual
requester. This helps you in finding out which requester has sent the maximum number of
requests and any other information based on your survey questions. This will give you an
idea of the users perspective and help you in deciding about the corrective actions that need
to be taken to make the support team more efficient and effective.
� Survey Results by Technicians has the survey information grouped based on individual
technicians. Each of the survey questions will carry some value and based on this value, the
average value for the questions will be marked against the technicians. These points will
enable you to objectively measure the technicians efficiency and effectiveness from the users
perspective and take any corrective measures, if required.
Asset Reports
All Computers ( Workstation and Servers )
The workstation reports give you information about the various workstation-related metrics.
� Computers by Domain report tells you the computers grouping based on domains. Thus
you get to know the number of computers in each of the domains in your organization
network.
� Computers by Manufacturer report gives you a high-level distribution view of the computers
used from different manufacturers.
� Computers by OS report gives you an overview on the percentage of computers belonging
to each type of operating system. Thus you will also know the different types of Operating
Systems in use in your organization.
� Computers by Processor Manufacturer report gives you the graphical view as well as the
tabular view of the computers by processor manufacturer. Thus it gives a count of all
computers with processor vendor name used in your organization.
� Computers by Processor Type report will give a tabular view of all processor type in each
computers used in your organization.
� Computers by Vendor report gives a graphical as well as the tabular view of all vendors for
each the computers in your organization.
� Computers with less than 256MB RAM and more than 256MB RAM gives the report of all
computers in your organization with more than 256MB RAM and less than 256MB RAM.
� Operating System by Region gives you the list of workstations that are grouped under a
particular region but are not yet assigned to any user or department. The list of computers is
also displayed in the tabular form just below the graph.
� Unassigned workstations by Domain gives you the number of computers that are
connected to the domains but are not assigned to any user or department or computer. The
list of computers is also displayed in the tabular form just below the graph.
Server
� Server with less than 10% Free Disk space gives the report of all the servers in your
organization with less than 10% free Disk space.
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