ManageEngine ServiceDesk Plus 8.0 :: Admin Guide

Distributed Asset Scan
ManageEngine ServiceDesk Plus 8.0 :: Admin Guide
In a wide spread organization distributed across various sites, the ServiceDesk Plus server may not
be able to access all the assets in sites. Hence, a Remote AE server is installed in each site which
scans and maintains all the workstations, and user information of the respective sites. The data from
the Remote AE Server is pushed to the ServiceDesk Plus Server either manually or by scheduling the
data periodically.
Since there is a constant need to update the users and workstation information in the ServiceDesk
Plus Server, you can automate the process by specifying the central server details in the remote
server thereby synchronizing the two servers.
Methods to perform Distributed Asset Scan
Manual
1. Extract the data in a zip format from the Remote AE server and export it to the SDP server.
2. Import this zip file into the SDP Server.
Auto Synchronization
1. Configure the SDP Server details in Central Server Settings.
2. Select Export and Push data to Central Server now button. The data is automatically
pushed to the SDP server provided the server is reachable.
Asset Scan in Remote AE Server
The scanned information in the Remote AE Server can be updated periodically either manually or
automatically to the SDP Server.
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